Forget About Customer Service! »
Print friendly
| Speaker | Dr Ian Brooks |
 Come and hear New Zealand's leading business speaker and most published business author explain why companies who concentrate on customer service are doomed to fail in this crowded and competitive marketplace.Dr Ian Brooks will describe how two very successful companies, Sovereign Assurance, New Zealand's largest life insurance company, and WestpacTrust, New Zealand's largest bank, have achieved success by going well beyond customer service. Ian has worked closely with both of these companies over the past few years. He is an entertaining and inspiring speaker who will challenge your thinking and give you practical ideas to take away. SMEI members and member guests $50, non members $75 (prices inc GST) Cancellations after 4pm, Friday 8 February 2002, and 'no shows' will be charged | |