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| Speaker | Dr Ian Brooks |
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Dr Ian Brooks is New Zealand’s leading expert on customer care, creating customer value and becoming customer driven. You will gain the following from this event: Why the customer experience should be your main focus. The current reality for customers. The economics of customer service. What customers want. Steps to creating an outstanding customer experience. Dr Brooks has written 14 books which are sold in New Zealand, Australia and several countries in the northern hemisphere. Two have been translated into Portuguese and are best sellers in Brazil. He is also a regular columnist in New Zealand Business. A much sought after and internationally recognised business speaker, Dr Brooks inspires and entertains over 120 audiences each year in New Zealand, Canada, the United States, Great Britain, Dubai, Brazil and Australia For over 30 years, Dr Brooks has consulted to organisations in New Zealand, Australia, Canada and the South Pacific. His clients have included large corporations, and many small and medium-sized businesses. Dr Brooks also has extensive experience in the public sector and has worked with a large number of local authorities. Dr Brooks is a practicing businessman. He is managing director of Nahanni Publishing Ltd, chairman of Emissions Testing New Zealand Limited and chairman of Business Drivers Ltd., owners of the Tell Simon customer feedback system. He is also chairman of the New Zealand Association for Customer Excellence (www.nzace.co.nz) and chairman of the Low Carbon Vehicle Partnership New Zealand (www.lowcvp.org.nz). For more information, visit www.ianbrooks.com. | |