Sales & Marketing Institute of New Zealand
Thursday 28 August 2008

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Principles of Internet Marketing


First systematic view of the profound changes in marketing brought about by the internet.

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Digital Capital: Harnessing the Power of Business Webs


Explain that business webs (b-webs) are partnerships consisting of digital networks of producers, suppliers, service providers, infrastructure companies, and customers.

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Newton´s Telecom Dictionary : The Official Dictionary of Telecommunications and the Internet




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The Consultant´s Calling: Bringing Who You Are to What You Do


For anyone who wants to know what consulting is really like as a career, as a living, as a way of life. Shows how to make the job rewarding--both financially and personally.

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Selling the Dream : How to Promote Your Product, Company, or Ideas-And Make a Difference-Using Everyday Evangelism


In a new guide to successfully selling, managing, and marketing, the Apple Computer marketing genius shares the secrets of his unique "evangelical" business style.

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How to Drive Your Competition Crazy: Creating Disruption for Fun and Profit


A rogue business strategist and Macintosh expert offers irreverent, unconventional, and extreme strategies in sales, marketing, production, and human resources to make one´s company more competitive.

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The Visionary´s Handbook: Nine Paradoxes That will Shape the Future of Your Business


This book will challenge your most fundamental beliefs about competition, value, time, action, and leadership. Get ready for enlightenment.

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Marketing on the Internet


Marketing on the Internet Increase Your Sales and Make More Money! Reflects the rapid changes in online marketing, building online customer relationships, effective web site design, web promotion techniques, and secure payment methods.

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Business-to-Business Internet Marketing


Step-by-step, battle-proven advice on how to use the Internet to sell to business.

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Marketing With Email : A Spam-Free Guide to Increasing Awareness, Building Loyalty, and Increasing Sales by Using the Internet´s Most Powerful Tool


Detailed advice on how to expand and improve marketing opportunities, communications, and on-line relationships. A step-by-step process of creating and implementing an e-mail marketing plan for your specific needs.

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Dan Janal´s Guide to Marketing on the Internet: Getting People to Visit, Buy and Become Customers for Life


Online marketing strategies and techniques guaranteed to increase profits, cut costs, and add customer value, no matter what the size of your company or your marketing budget.

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The Internet Marketing Plan: The Complete Guide to Instant Web Presence, 2nd Edition


Forms, templates, and other valuable tools to create a complete Internet marketing plan. Learn which data you´ll need to gather in order to make informed decisions, how to analyze internet market statistics, how to address budget issues and more.

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Email Marketing


A complete guide for using e-mail to find and keep new customers. Creating an effective e-mail marketing strategy. How to craft an e-mail campaign, write masterpieces of e-mail advertising and more.

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E-mail Business Strategies & Dozens of Other Great Ways to Take Advantage of the Internet


Extensively describes how to use e-mail in dozens of business environments.

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The Customer Loyalty Pyramid


As customers increasingly perceive a sameness of products and services among companies, an intense focus on customer retention and lifetime value will differentiate successful organizations from others.

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The Butterfly Customer: Capturing the Loyalty of Today´s Elusive Customer


Provides a new definition of loyalty for the service sector, as well as a master plan for achieving success. Methods for attracting loyal customers that are based on providing a predictable and consistent service experience.

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Customer Retention : An Integrated Process for Keeping Your Best Customers


In today´s crowded marketplace, the cost of gaining new customers far exceeds the cost of keeping them. A solid customer retention plan can be the difference between a loyal customer and a lost one.

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Marketing Aesthetics: The Strategic Management of Brands, Identity and Image


How have top companies created appeal for their brands? How have they sustained a competitive edge through aesthetics?

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Experiential Marketing : How to Get Customers to Sense, Feel, Think, Act, and Relate to Your Company and Brands


Moving beyond traditional features-and-benefits marketing. A revolutionary approach to marketing for the branding and information age.

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Building Strong Brands


Real brand-building cases from Saturn, GE, Kodak, and others to demonstrate how the best brand managers create brand equity.

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Strategic Brand Management : New Approaches to Creating and Evaluating Brand Equity


The art of building sales is, to a large extent, the art of building brands. Exciting new ideas and perspectives on brand building. An invaluable reference for designers, marketing managers and brand managers alike.

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Strategic Brand Management: Building, Measuring, and Managing Brand Equity


Why are brands important? What do they mean to consumers? How can they be built? What are they worth? What should be done to manage them properly? The most comprehensive and detailed study of brands and brand equity to date.

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The 22 Immutable Laws of Branding : How to Build a Product or Service into a World-Class Brand


Marketing is building a brand in the mind of the prospect. If you can build a powerful brand you will have a powerful marketing program. A no-holds-barred look at a diverse collection of successful--and not-so-successful--branding efforts.

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The 11 Immutable Laws of Internet Branding




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eBrands: Building an Internet Business at Breakneck Speed


At the turn of the millennium, myriad companies have filled the Web with more than 800 million pages of content. Overwhelmed by choice and starved for time, customers are casting their clicks with brands they trust.

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Web Rules How the Internet is Changing the Way Consumers Make Choices


The Internet is changing the balance of power between consumers, the companies they buy from, and the social and political institutions they interact with. Corporations and institutions have only a small window in which to learn new rules of engagement.

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E-Profit : High-Payoff Strategies for Capturing the E-Commerce Edge


E-commerce is the hot topic of the day! But few companies are actually doing it--and even fewer are doing it profitably. Why is there so much talk and so little action? Two reasons - fear of change and lack of knowledge about the technology.

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Executive´s Guide to E-Business : From Tactics to Strategy


An authoritative guide to becoming an industry leader through e-commerce. Shows businesses how to develop new relationships with customers, distributors, resellers/retailers, suppliers, logistics providers and more.

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Digital Transformation: The Essentials of e-Business Leadership


The visionaries at Cisco, CMGI, Priceline.com, and other big e-business winners share their insights into what it takes to succeed in the new Internet economy.

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The Handbook of Strategic Public Relations & Integrated Communications Communications


The definitive guide for communications professionals. Featuring the expertise of the world´s foremost public relations and marketing authorities.

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Value-Added Public Relations : The Secret Weapon of Integrated Marketing


Dozens of case histories to show how some of the most successful marketers have used public relations techniques to give added power and persuasion to their marketing messages.

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Publicity & Media Relations Checklists: 59 Proven Checklists to Save Time, Win Attention, & Maximize Exposure




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Effective Public Relations


Comprehensive summary of PR concepts, theory, principles, history, management, and practices. The single most authoritative and complete reference for public relations professionals.

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101 Ways to Promote Yourself


You may have the most outstanding business, product, idea or talent in the world, but in order to be successful, you have to let the world know about it. A crash course on how to get the attention you need.

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301 Do-It-Yourself Marketing Ideas : From America´s Most Innovative Small Companies


Each idea in this book was developed --and proven to work --by innovative small companies. Easy to implement and requiring little or no resources, the 301 ideas are presented one per page and conveniently organized by category.

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Advertising on the Internet, 2nd Edition


A hands-on guide to buying and selling advertising space on the web.

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Advertising on The Web


Easy-to-read business book for marketers, advertising reps, and web reps. Describes what the future holds for web advertising. How to develop a web advertising strategy, find web sites to advertise your products, and negotiate and sell ad space.

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Web Advertising and Marketing


Everything needed to launch a successful Web marketing campaign and bring a business online. Provides the necessary Web marketing strategies to make any online presence a profitable hot spot.

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Marketing on the Internet


Detailed advice on how to incorporate an online multimedia strategy into a marketing plan. Comprehensive resource guides new businesses eager to test and profit from this powerful new marketing tool.

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Eating the Big Fish : How Challenger Brands Can Compete Against Brand Leaders


Hands-on advice, examples, and useful information for competing effectively with the top banana. Defines the various types of "challenger brands" and then discusses brand and advertising strategies of successful challenger brands.

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Hitting the Sweet Spot : How Consumer Insights Can Inspire Better Marketing and Advertising


A lot of books will tell you how important it is to know your customer. This one will tell you how to do it.

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1001 Advertising Tips


A step-by-step guide to create advertising that sells. Using dozens of examples of advertising campaigns and marketing strategies, it offers you the insight, tools and techniques you need to market any product or service.

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The 33 Ruthless Rules of Local Advertising


Local advertising has been at best a gamble for most small business owners. This book is written for them, and the promise of the book is to change things around from 10% success to 90% success on a consistent basis.

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Competitive Advantage : Creating and Sustaining Superior Performance


Explores the underpinnings of competitive advantage in the individual firm. Describes how a firm actually gains an advantage over its rivals. Introduces a whole new way of understanding what a firm does.

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Cases in Competitive Strategy


26 indepth case studies provide a working understanding of competition and the ability to identify the factors that shape the success or failure of a firm.

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Competitive Strategy : Techniques for Analyzing Industries and Competitors


Captures industry competition in five underlying forces. Three generic strategies - lowest cost, differentiation, and focus - which bring structure to the task of strategy development.

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The Invisible Touch : The Four Keys to Modern Marketing


Service businesses sell something that cannot be seen or heard, experience - and to make that experience truly exceptional they must first understand people and how to satisfy them. Quick, practical, and entertaining strategies.

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Selling the Invisible : A Field Guide to Modern Marketing


A comprehensive guide to service marketing, furnishes tips and advice on how one can apply business knowledge to any area of sales and marketing, from a home-based consultancy to a multinational brokerage firm.

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Differentiate or Die : Survival in Our Era of Killer Competition


A practical guide on the most important task for any business today—differentiating your products from the competition.

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Brand Leadership : Building Assets in the Information Society


Provides the brand management team with the capability to create and elaborate brand identities.

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Market Research Matters: Tools and Techniques for Aligning Your Business


Most businesses focus on building on past successes. This book effectively establishes the case that those companies that look to the future and embrace market research will become leaders through the creation of sustainable competitive advantage.

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State of the Art Marketing Research


Helps you know what to look for in doing mall interviews, focus groups and mail studies. Gives explanation of sampling, designing questionnaire and everything relevant to the research industry.

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Online Market Research : Cost-Effective Searching of the Internet and Online Databases


Get a step ahead of your competitors with the newest form of market research. An overview of online information sources, a demonstration of using the sources for market research, and a methodology for keeping up with the ever-changing online world.

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Market Research : A Guide to Planning, Methodology and Evaluation




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Market Segmentation : Using Demographics, Psychographics and Other Niche Marketing Techniques to Predict and Model Customer Behavior


State-of-the-art demographic and psychographic segmentation techniques and case studies reflect the latest data and applications. Covers international market segmentation and database marketing/single source data to help analyze market opportunities.

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Selling to a Segmented Market : The Lifestyle Approach


Shows how businesses can prosper in rapidly changing, fragmented markets by adopting a new, highly effective marketing strategy--the lifestyle approach. Shows how to reach these markets through precisely targeted, personalized marketing campaigns.

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Divide and Conquer : Target Your Customers Through Market Segmentation


Teaches readers what they need to know to conduct their own successful selective-marketing ad campaigns. Fifteen fascinating and instructive case studies.

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Beyond Mind Games : The Marketing of Power of Psychographics


Explains what psychographics is, where it came from, and how you can use it.

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Market Segmentation : A Step-By-Step Guide to Profitable New Business (Marketing for Managers)


Provides a focused approach to winning the game of marketing. Step-by-step through the various stages of identification, implementation and maintenance of a coherent market segmentation strategy.

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Monitoring, Measuring, & Managing Customer Service


A competitive guide to help customer service managers develop first-class customer service departments.

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Managing Channels of Distribution


A very good insight on how to design, implement and manage your channel.

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How to Develop and Manage Successful Distributor Channels in World Markets


A guide to developing and managing independent distributor sales channels in most world markets, for business owners and those in the import/export field. Explains aspects of the distributor relationship. Includes four basic action plans, plus advice on s

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Marketing Channels


Focuses on how to design, develop, and maintain effective relationships among channel members so that sustainable competitive advantages can be achieved for their respective firms, both individually and collectively.

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Permission Marketing: Turning Strangers Into Friends, and Friends into Customers


Explains the differences between Interruption Marketing (old-style newspaper, TV and radio ads) and Permission Marketing--where visitors ask to be kept informed and willingly share information about themselves and their purchasing needs.

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The One to One Fieldbook : The Complete Toolkit for Implementing a 1 To 1 Marketing Program


A practical guide to implementing one-to-one marketing principles. Every day, all around the world, managers worry about the declining loyalty of their customers. Customers are being wooed ever more feverishly by competitors offering better prices, bette

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Enterprise One to One : Tools for Competing in the Interactive Age


A marketing classic on how to sell more products to fewer customers through one-to-one marketing. In this brave new world, where microchip technology is making it possible for businesses to know their customers better than ever before, there is incredible

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The One to One Future : Building Relationships One Customer at a Time


What will life be like after mass marketing? Today, technology allows us to sell more goods to fewer people, which is far more efficient than selling fewer goods to more people. Focuses on share of customer rather than the mass-marketer´s share of

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Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever


Leading-edge relationship marketing techniques now practiced at top firms. Step-by-step how to implement a relationship marketing program in your organization, supplies tools for measuring results and explores the practical role of technology.

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The New Rules of Marketing : How to Use One-To-One Relationship Marketing to Be the Leader in Your Industry


Traditional Mass Marketing is DEAD! Today an increasing number of marketing executives recognize the need to build a database of customers and prospects. An explanation of not only why a database is required for manufacturers and retailers, but a guide to

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Aftermarketing : How to Keep Customers for Life Through Relationship Marketing


The president of a marketing consulting and research firm warns marketers to shift their focus from customer conquest to customer retention. He shows how to track customers, serve them better, measure customer satisfaction, handle complaints, and convert

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Relationship Marketing: Successful Strategies for the Age of the Customer


Focuses on building crucial relationships that help a company dominate - and own - the market in this age of the customer. Includes stories, insights, and advice to give readers an edge in today´s fiercely competitive climate.

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers


· Presents a selection of some of the best writing on the subject by experts from around the world. The newly emerging area of relationship marketing has become a major focal point for leading-edge practitioners in their search for sustainable competitive

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How to Create Customers as Loyal as Norm Peterson


A unique book on Customer Relationship Management (CRM). Explains the principles of CRM using the character of Norm Peterson from Cheers as a model for building long term loyal customer relationships.