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Customer Loyalty: How to Earn It, How to Keep It
 
 
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Customer Loyalty: How to Earn It, How to Keep It (Paperback)

by Jill Griffin (Author)
Key Phrases: customer care tools, turning suspects, sales doctor, New York, Profit Generator, Harvard Business Review (more...)
5.0 out of 5 stars See all reviews (20 customer reviews)

List Price: $16.00
Price: $12.80 & eligible for FREE Super Saver Shipping on orders over $25. Details
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